ShipStation.com Q&A

September 19th, 2012- The ecommerce world is booming. With online shopping sales skyrocketing in the billions, more and more people are looking to get in on the action. Entrepreneurs young and old are looking into marketplace selling on platforms like Amazon, eBay, and Buy.com for new ways of making extra money. Many are even creating their own ecommerce sites and selling products directly from their websites. While this may work for computer savvy tech guys, common people looking for new income sources haven’t the knowledge, money, or time to learn coding and website design. This is where ShipStation.com comes into place.

ShipStation is a web-based shipping solution that streamlines the order fulfillment process for online retailers. With real-time integrations into popular marketplaces and shopping cart platforms, ShipStation handles everything from order import and batch label creation to customer communication. Advanced customization features allow ShipStation to fit businesses with any number of users or locations.”

We at AmazonGenius decided to sit down with Curtis Mitchell, Director of Business Development for ShipStation.com for a little Q&A to find out exactly what ShipStation is, and how it can benefit marketplace sellers.

How did ShipStation begin?

In 2009, Jason Hodges, founder and President of Auctane LLC, released his first cloud-based shipping solution called Auctane Shipping Manager—the
number #1 rated shipping application on eBay for the last 2 1/2 years. In October 2011, Jason and co-founder Byron Wier, released ShipStation, a premier shipping solution that integrates with a number of major marketplaces such as Amazon, eBay, Sears, Etsy and Buy.com, as well as a large number of industry leading shopping cart platforms like Magento, Volusion, and Shopify, to provide a seamless shipping experience for all online retailers.

How long has ShipStation been in business?

Auctane, LLC launched ShipStation, their premier cloud-based shipping solution, in October of 2011.

Who is your audience? Who do you market to?

ShipStation is designed to appeal to Small to medium sized online merchants who sell their products across multiple sales channels. With seamless integrations into over 25 e-commerce stores, ShipStation is able to consolidate orders from each store for order management and label processing, then send tracking and order information back to each respective store. This simplifies and automates a process that would otherwise be very time consuming, cumbersome and inefficient.

What partners does ShipStation have?

Our current list of partners includes, but may not be limited to the following:

  • Amazon
  • eBay
  • Sears
  • Etsy
  • Buy.com
  • Google Checkout
  • Endicia
  • Express1                
  • UPS
  • FedEx
  • Volusion                                                                                      
  • ChannelAdvisor                                  
  • Magento
  • PayPal
  • Payvment
  • Shopify
  • Zen Cart
  • BigCommerce     
  • OpenCart
  • 3dCart
  • OS Commerce
  • X-Cart
  • Highwire
  • LemonStand
  • Goodsie
  • Stitch Labs
  • Bizelo
  • Commerce Interface
  • Scout Topshelf

…and more in process.

How does your multi-integration work?

ShipStation has real-time integrations with over 25 popular marketplaces including eBay, Amazon, Sears, Buy.com, Etsy and Newegg, and shopping carts like Magento, Volusion and Shopify, and 3dCart and more are being added each month. These integrations allows online business owners to maximize their product exposure, then easily manage the fulfillment of their orders from one convenient platform.

Batch Shipping- How does it work?

Through ShipStation, sellers are able to easily process shipping labels in batch, up to 500 at a time, and do so in as little as 85 seconds. With features like Shipping Presets, Order Automation Rules, Product Profiles, and Default Shipment Settings, ShipStation has made batch processing extremely easy, shaving hours off of  processing and fulfillment shipment times.

Are shipping labels compatible with all marketplaces or do they work individually depending on the marketplace?

Through ShipStation, all shipping labels are compatible with all marketplaces.

What connection does ShipStation have with FedEx? How does the discounted USPS work?

ShipStation is a certified partner of FedEx and an authorized Compatible Solutions Program Provider for both FedEx domestic and international services. Through our partnership with an authorized provider of the United States Postal Service, ShipStation is able to offer to its sellers, discounted domestic and international Express and Priority Mail rates. Typically only available to Fortune 500 companies, ShipStation is able to offer these discounted rates to their sellers without them having to meet otherwise strict USPS volume requirements.

Does ShipStation work with Fulfillment By Amazon?

ShipStation is primarily focused on self-fulfillment retailers who are shipping their products “in-house”, so we don’t currently have a native integration with Amazon FBA.

How do your volume discounts work? How many users? Sales channels?

ShipStation offers several types of “volume discounts” per se. For example, if a seller ships more than 1,000 packages per month through our discounted postal partner, their entire monthly subscription fee is refunded at the end of the month in which that requirement was met. We also have opportunities through our tiered plan pricing structure where, for example, a customer can simply pay an additional $10 per month per additional user, or $20 per month per additional sales channel, instead of having to upgrade to a higher plan.

How does Endicia.com play a part with ShipStation?

As a USPS-approved online postage provider, Endicia enables our sellers to create USPS-compliant shipping labels for all postal products, and for all services, from first-class mail, to flat rate boxes, to 70-lb shipments bound for New York, Los Angeles or China. It’s also very important to note that every ShipStation subscription includes a FREE DYMO Endicia account, a $16.00/month value!

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