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Will Altering Search Queries Affect eBay Sellers?

Appeagle.com–At the Big Data Summit 2012 in Sydney, eBay Vice-President of Experience, Search and Platforms let it slip that eBay was altering and rewriting users’ search queries. During that keynote speech, according to media giant ZDnet, Williams said, “Not only that, EBay uses big data to make predictions on whether a listed item will sell and how much it will sell for, which affects how high an item ranks on the auction site’s search engine.” Is this fair to sellers that eBay is rewriting search queries at will? How will your rankings be affected?

EBay and Big Data

With 180 million active buyers and sellers on its online marketplace, eBay processes a lot of data. We’re talking 350 million items for sale and 250 queries made at any given moment. This equates to about 10 petabytes of raw data. Now we find out that eBay is using this data to alter search queries?

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eBay Updates Apps to Make Selling on Mobile Devices Easier

January 9, 2013—eBay’s mobile apps are getting a makeover. Earlier this week, eBay announced they had updated their mobile apps to make selling on eBay from iPhones and iPads easier. Since the first three quarters of 2012, over 1.8 million new customers have joined eBay through mobile devices with an average of 2.4 million listings per week.

eBay’s new updated apps provide sellers with category, pricing shipping guidance, and the ability to work on multiple listings. The new update also integrates mobile cameras and editing, plus streamlines the listing process by making uploading photos and item descriptions much simpler. eBay sellers can also save drafts of their listings on their smartphones and then complete the process from their PC or vice versa. The new update app even allows users without associated PayPal accounts to make purchases via the app with a new guest checkout feature.

eBay Vice President of Mobile Products Kevin Hurst said, “With eBay’s app updates, selling has never been simpler. We’ve streamlined the mobile selling experience to give consumers step-by-step suggestions for pricing and shipping, and we’ve loaded the updates with new features that let customers seamlessly switch between mobile and PC – to more quickly and easily upload photos and edit listings.”


eBay in Hot Water over Anti-Poaching Deal with Intuit

November 19, 2012—eBay just can’t seem to keep their name out of the headlines of late. On Friday, the U.S. Justice Department and State of California accused eBay and former CEO Meg Whitman of making an anti-competitive agreement that barred eBay and Intuit from hiring each other’s employees. The state and Justice Department announced last week they are suing the company over illegal emails sent between Meg Whitman and Intuit CEO Scott Cook.

According to the lawsuit filed in court, the federal government claims the eBay and Intuit CEOs entered into an “illegal agreement” between 2006 and 2009 that prevented the companies from poaching employees from each other’s workforces. The deal allegedly instructed eBay’s recruiting personnel to not pursue potential applications that came from Intuit and to throw away such resumes.

eBay rejected the allegations over the weekend and denied any wrongdoing in its hiring practices, calling the state and federal lawsuits “wrong.” However, the lawsuit specifies Meg Whitman and Intuit founder Scott Cook “were intimately involved” in enforcing the “anticompetitive agreement.” Bloomberg obtained a copy of the lawsuit and wrote, “eBay initially sought a limited no-solicitation agreement aimed at high-level employees, and expanded it to “placate” Cook, who was on eBay’s board and had complained about eBay’s hiring practices.”

“eBay’s agreement with Intuit hurt employees by lowering the salaries and benefits they mighthave received and deprived them of better job opportunities at the other company,” said Assistant Attorney General Joseph Wayland, who is in charge of the Justice Department’s antitrust division. The division “has consistently taken the position that these kinds of agreements are per se (on their face) unlawful under antitrust laws.”

In 2008, Meg Whitman left eBay to run for governor of California and later became CEO of Hewlett Packard. Although Intuit was not named in Friday’s lawsuit, the two companies will face upcoming civil antitrust lawsuits on behalf of employees. In 2010, Intuit reached a settlement regarding the same allegations from a previous Justice Department antitrust case involving Adobe, Apple, Google, Intel and Pixar.

Kabbage Helps Sellers Polish the Look of their eBay Store

Kabbage.comWe’re excited about a brand new tool for eBay sellers that can help them differentiate their business from the competition and create a professional, brand-centric identity on the world’s largest online marketplace. Frooition has just launched their first eBay design solution which enables sellers to create and update their own eBay store.

Here are some of Frooition’s cool new features that are designed specifically to help online sellers:

Ramp Up Sales

  • Quickly react to competitors marketing
  • Promote new product lines as they arrive
  • Create multiple store layouts for peak trading periods and seasonal trends
  • Create product content pages where products update dynamically based on sold items and new listings
  • Rebrand your store to meet the latest products and fashion trends
  • Regularly update your store hero to remain fresh and engaging
    Actively display and update your feedback and customer testimonials in your eBay store
  • Display badges of confidence and guarantees i.e. 30 day money back guarantee

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eBay kicks-off Mobile Promotion for Sellers

November 19, 2012—The popularity of mobile-commerce is growing and eBay wants you to join in.  On Monday, eBay launched their newest promotion for sellers, inviting them to participate using their smartphones. From Nov. 19-27, sellers can list one item for free using eBay’s mobile app and pay no insertion fees. Although this promotion is invite only, eBay expects to have many more mobile promotions like this for sellers in the future.

To access eBay’s offer, eligible sellers must list items using eBay’s Mobile application. Qualified sellers can list items in Auction-style, Auction-style with the Buy It Now feature added, and Fixed price listings for free. Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the offer and should have received a notice via email or My eBay.

In September, eBay’s mobile app hit 100 million downloads which both buyers and sellers using the app to access account info and product information. Even better for eBay, over 100 million lists have been added and listed on eBay using the app.

For more details and restrictions with this offer, go to eBay’s promotion page.

New Year, New Products, New eBay Promotions for Sellers

eBay is ringing in the New Year with a bang. eBay.com sent out invitations to eligible sellers inviting them to participate in their latest promotion to kick-off the New 2013 Year. From January 13- January 19, 2013, sellers can list up to 50,000 auction-styled listings with no Insertion fees. This is great news for eBay sellers looking to expand their listing items in 2013.

Although the current promotion isn’t for every eBayer, invited sellers can list products for free using the Buy It Now option along with 1-, 3-, 5-, 7-, and 10-day durations. eBay’s latest promotion is only for sellers who qualify and have received an email or message in their My eBay account. The online marketplace will automatically activate seller listings that are eligible for the promotion and only sellers whose accounts meet eBay’s minimum seller performance standards are able to participate.  

Third-party sellers using listing tools other than the latest version of the Sell Your Item will not have access to the promotion rate during the listing process. To view the promotional rate, sellers will have to view their account status in the My eBay section. eBay’s latest promotion includes all existing selling limits on category and item listings.  

To read more this eBay promotion and view details and restrictions, please visit eBay’s website.

 

 

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Third-Party Software made EASY

 

Core Technologies has been delivering state-of-the-art software since 1995 with one goal in mind- Fair priced software that is truly useful to consumers. Their objective is to provide vital and useful  software that is truly time-saving and profitable to it’s customers. For 17 years Core Technologies has done that while successfully helping thousands of customers with their mail order business. Unlike other selling tools, Mailware is a complete back office order management solution for all types of online merchants. Whether you’re completing orders, handling inventory from multiple warehouses, or keeping track of accounting, Mailware is your one-stop solution for third-party software. Say goodbye to complex software and hello to Mailware.com!

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Free Shipping Glitch causes eBay Sellers to Freak Out

Appeagle.com–If the message boards are any indication, eBay has a glitch that it needs to contend with. That is, if it hopes to satisfy the hoards of unhappy sellers who seem to be affected by said glitch. Says one eBay seller, posted on ECommerceBytes, reads, “This week I have had 2 customers angry and refusing to pay, claiming that my auction stated free shipping, but their invoices and PayPal statements add shipping charge.

“I have been selling for 10 years, 7 years professionally, and have NEVER offered free shipping on any item. And when I look at those same auctions I see a calculated shipping rate. If it was just one customer I would assume he was lying, but 2 in one week, sounds more like an eBay glitch.”

The same seller speculates that this problem may be why some sellers are getting bad stars on shipping. If the seller thinks they’re getting free shipping only to turn around and pay for shipping, they’re not going to be happy about it.

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4th Quarter Earning–eBay Shows Strong Holiday Shopping and Mobile Growth

The holidays were good for eBay sellers. The online marketplace reported third-party sellers sold $19.1 billion worth of goods in the fourth quarter of 2012 alone. eBay earned $2 billion in revenue from its marketplace business with almost 60% of revenue coming from their international marketplaces. Not bad for a marketplace that saw the number of global active users grow 12% in just the fourth quarter with 112.3 million.

eBay contributed their international marketplace growth to site enhancements, emerging markets, and mobile devices. In fact, the company saw $13 billion in goods purchased from mobile devices with PayPal processing $14 billion in payment from smartphones and tablets. Although the company had forecast it would double mobile GMV to $10 billion in 2012, eBay’s CEO John Donahoe and his Chief Financial Officer Bob Swan emphasized the company’s strength in mobile is growing.  

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Invite Only–New eBay Promotion

September 24th, 2012– Whether you like the eBay marketplace or not, having 5 days of FREE listings is absolutely astounding. Over the weekend eBay.com notified sellers by sending out invitations to eligible sellers to participate in their “5-Day Fixed Price Free-Listing” promotion. While many sellers reported

not receiving the invitation, eBay verified on their website, “If you qualify for participation, you will have received an email, and/or a message in My eBay. The promotion is then activated with your eBay User ID.”

From September 24-28, 2012, eligible sellers will pay no Insertion Fees per item for up to 5,000 Fixed Price listings. To qualify, your account must meet eBay’s minimum seller performance standards and this offer doesn’t qualify for 30-day listings or Good ‘Til Cancelled durations. With the holiday season upon us, marketplaces everywhere like Amazon and Buy.com will be offering hundreds of new promotions to get sellers pumped up for the seasonal rush.

Summary of Restrictions and Exclusions:

  • You can list a maximum of 5,000 items as part of this Promotion on the U.S. site, www.ebay.com and eBay Motors atwww.eBayMotors.com (Parts & Accessories only).
  • Fees for optional features (such as Reserve PriceSubtitleGallery Pluslisting in 2 categories, etc.) and Final Value Fees will still apply. For listing in 2 categories, you’ll be charged at standard rates for the second category. 30-day or Good ‘Til Cancelled durations are excluded from this Promotion.
  • Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible. Please sign in to My eBay and view your Seller Dashboard to verify whether your account is currently meeting the standards.  If you have received fewer than 10 detailed seller ratings from buyers, this information will not appear in My eBay; however, you will receive email notification if your account falls below the minimum performance standards. Find out more about seller performance standards.
  • All existing selling limits on your account (as well as category and item limits) still apply, and may exclude and prevent you from creating the maximum number of listings in this Promotion.
  • All listings must comply with eBay policies, including eBay’s Duplicate Listing policy that allows for the removal of duplicate Fixed Price listings.
  • This Promotion does not apply to the following: items listed in eBay’s Auction-style format, 30-day or Good ‘Til Cancelled Fixed Price durations, eBay Motors Passenger Vehicles, Motorcycles, Boats, Power Sports, Other Vehicles, Motors Local Market, Professional Services, Real Estate, Classified Ad listings. The following business and industrial categories are excluded from the Promotion: Tractors & Farm Machinery (91952), Antique Tractors & Equipment (45009), Heavy Equipment (25249), Concession Trailers & Carts (67145), Imaging & Aesthetics Equipment (92036), Forklifts & Other Lifts (97185), Manufacturing Equipment (92080), Metalworking Equipment (92082), and Commercial Printing Presses (26247). The following additional categories are excluded due to overlapping listing offers: Sports Memorabilia, Cards & Fan Shop (64482) and Outdoor Sports (159043). Get details.
  • The Promotional Rate does not apply to listings with a start date prior to Monday, September 24, 2012, including those listings revised during the Promotion Period. Additionally, the Promotional Rate will not apply to listings scheduled to start after the Promotion Period.