October 5th, 2012—Every third-party seller on Amazon has had to deal with refunds in one way or another. Whether it’s a customer unhappy about the product they purchased from you or some cheapskate trying to gouge you on every cent, all sellers have had to deal with the refund issue one time or another. Many times sellers have been known to make mistakes during these refund transactions by either refunding the wrong amount of money or refunding it to the wrong buyer. While it doesn’t happen often, when it does, it’s a nightmare trying to contact Amazon’s Seller Support to fix these mistakes.
Recently announced, Amazon.com is now implementing a holding period of 2 hours so sellers can make adjustments before the refund is processed. “We notify the buyer only when the refund is actually released, so if you make a mistake and correct while it’s in Pending Status, the buyer will never know,” Amazon.com said in a statement released to third-party sellers. Once the 2 hour buffer has passed and the funds are released, the seller will no longer be able to cancel the refund.
While this new feature helps assist sellers with refund mistakes, it also minimizes Amazon’s customer support from dealing with these issues, making it a win-win situation for both parties.