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Inside Look at eBay’s New Global Shipping Program

December 11, 2012—Earlier this month, eBay announced a new Global Shipping Program for third-party sellers and now, eBay is seeing the results. This week eBay said they were seeing positive results and feedback from the new program from both buyers and sellers who have sent and received international orders through the program. This is great news for interested sellers looking to join the Global Shipping Program.

Senior Manager of eBay’s Global Shipping Program, Manish Joneja, said eBay’s new program is seeing early positive results and the GSP makes international transactions as easy as domestic transactions.  Sellers participating in the program are seeing an increase in sales along with a new customer base from countries they hadn’t had access to before. So far, third-party sellers have been happy with service levels for tracking and delivery time. As for buyers, Joneja mentioned, “we’re also hearing from buyers that it’s a great experience too.”

eBay’s Global Shipping Program removes the complexity and risk of international shipping for buyers and sellers and many sellers have announced their interest in the international exposure eBay’s new program offers. However, the only drawback sellers have is the potential for listings to appear much more expensive than domestic listings on eBay’s other country websites.

To make the new service similar to that of a freight forwarder, eBay has partnered with Pitney Bowes so sellers can send international orders to a U.S. hub where Pitney Bowes will process and send items out to international buyers. The program includes buyers in UK, Canada, Australia and 15 other European countries.  

Are you interested in using eBay’s new Global Shipping Program?

Gray Market–eBay Looks to Shut Down Seller Email

Appeagle.com–Back in November of this year, a few sellers discussed an interesting situation where eBay was blocking their emails due to fee avoidance concerns. These sellers claimed they were merely sending their buyers emails to assist with a buying decision or as a follow up and were outraged at eBay’s actions. Now, the issue seems to be happening again, according to the eCommerceBytes blog.

According to the post, eBay is blocking seller’s emails because the auction site is worried that sellers are trying to lure buyers over to the ‘gray market’. In other words, eBay fears that sellers are trying to take buyers off of eBay, and thus are avoiding paying the auction site’s fees.

The post reads, “A reader by the name Jim said six times in the past 10 days eBay has blocked him from sending an eBay message to the winner of one of his auctions. Each time, eBay presents him with a message that starts off, ‘Your message wasn’t sent because we’ve noticed it might suggest a purchase outside of eBay.” The message then directs the seller to its user policy stating that this action is a no-no.

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eBay.Co.Uk to Make Shipping easier for UK Sellers

January 7, 2013—UK Sellers can finally rejoice. eBay announced this week new they are improving the shipping experience for sellers in the UK that will offer a “more straightforward and efficient shipping experience for all sellers.” Although short on details, eBay.com said they are negotiating with third-party providers of shipping services to offer group discounts to eBay UK sellers for international shipping.

To make it easier for third-party sellers to calculate costs of selling overseas, eBay is taking two initiatives which include simple international shipping and a flat-rate shipping cost for UK sellers. eBay’s Global Shipping Program, which is currently available in beta to U.S. sellers shipping internationally, could possibly make a move to the UK marketplace as well. A spokesperson for eBay said, “These discounts are open to everyone, meaning if you’re a smaller businesses, without the bandwidth to negotiate competitive rates yourself, you can still get value when shipping internationally.”

eBay also said they would begin negotiating with third parties this year for fixed-rate pricing options for eBay UK sellers, a move James Miles, manager of strategic shipping partnerships for eBay UK, calls a triple-win situation: “more opportunity for the shipping industry, more options for our sellers, and most importantly of all, a better deal for our end-customers.”