December 3, 2012—Since October of this year, eBay has been in the midst of rolling out a new page to make printing shipping labels more convenient for sellers. The new service allows sellers to easily print FedEx and USPS shipping labels and pay using their PayPal. However, since the change to the new format, some sellers have begun experiencing problems printing their eBay shipping labels.
Although this technical problem does not occur to every eBay seller printing labels, a thread on eBay’s Packaging & Shipping discussion board has grown to over four pages now with frustrated sellers. One seller wrote, “I have not been able to print for 2 days. That was when I noticed the new format. My problem is that after I enter all of the info and push print, nothing happens. After a few minutes, it throws an error code 9998. I called eBay. Nice enough, but no real help.” This is horrible timing for eBay’s shipping labels format to malfunction, as Christmas shopping is entering full force.
Another seller mentioned how eBay’s new shipping labels page isn’t even new or helpful. “It’s basically the same thing but everything is in different places…seems like a USELESS change…My main concern is now when I print EVERY label I get a “java needs your permission to run, run this time or every time.” Even if I choose every time, this still pops up EVERY time I print a label.”
This could become a major problem for eBay sellers looking to cash in this holiday season. With eBay’s new service for printing shipping labels taking a nosedive, it looks like sellers will have to resort to old fashion techniques of manually printing shipping labels for each order.
Have you been affected by eBay’s Printing Shipping Labels feature?